<p><em>This is a working draft. Have it reviewed by a lawyer before you launch.</em></p>
<h2>What this platform is</h2>
<p>We are a technology platform. We connect you with independent, verified medical practitioners and counsellors. We do not practise medicine, we do not employ the practitioners, and we do not guarantee any outcome.</p>
<h2>What a consultation is and is not</h2>
<p>Consultations happen under India&rsquo;s Telemedicine Practice Guidelines, 2020. A remote consultation cannot include a physical examination. Where a practitioner judges that one is needed, they will tell you to be seen in person, and that is the correct advice rather than a failure of the service.</p>
<p><b>This service is not for emergencies.</b> If you are in danger, in severe pain, or at risk of harming yourself, contact your nearest hospital or call Tele-MANAS on 14416.</p>
<h2>Money</h2>
<ul>
<li>Consultations are billed per minute from your wallet. You see the rate before you start.</li>
<li>The meter stops the moment either side ends the session. You pay only for minutes that began.</li>
<li>If a call fails to connect, the charge is reversed automatically.</li>
<li>Wallet balance does not expire. Refunds to the original payment method are at our discretion and are handled case by case.</li>
</ul>
<h2>Prescriptions</h2>
<p>Only a Registered Medical Practitioner may prescribe, and only within the drug lists permitted by the 2020 Guidelines. Some medicines cannot be prescribed remotely at all. A counsellor cannot prescribe anything.</p>
<h2>What we ask of you</h2>
<p>Be truthful about your symptoms, age and medication — a practitioner can only work with what you tell them. Do not record a consultation without consent. Do not use the platform to harass a practitioner; we will suspend accounts that do.</p>
<h2>Limits</h2>
<p>Our liability is limited to the amount you paid for the consultation in question. Nothing here limits liability that cannot be limited under Indian law.</p>